Common queries answered
Frequently asked Questions
We ship out every order that comes in before 5:00 PM EST out the same day. Typically, allow 2 – 5 business days for delivery via USPS.
We have a 14-day empty bottle Paw’s Honor guarantee. Simply email us at [email protected] that you used the full bottle, and if you still want your money back because it’s not working for your buddy we will refund your order.
Unfortunately, due to our extremely fast shipping times this is usually not possible. You can attempt to contact us and if it has not shipped we will do our best to make sure the address is corrected. However, we cannot assume responsiblity for incorrectly entered addresses.
We will email you a tracking number as soon as it ships, usually via USPS!
You can email us at [email protected] for any questions or concerns. We’re also available on Facebook.
Contact us immediately. Due to our extremely fast shipping, this may not be able to be fixed in time before it ships out. Please contact us as soon as you recognize the mistake and we will see what we can do.
We ship worldwide via USPS International First Class. Free shipping does not apply to worldwide shipping.
We try to pack all items into one package. Depending on quantity, size, and type of items ordered.